Frequently Asked Questions
All prices are reflected in Singapore Dollars (SGD)
Returns & Exchange Policy
We accept returns/exchanges only if the item you received is damaged. We are unable to offer refunds, returns/exchanges for any other reasons. Damaged items may only be exchanged for the same product you purchased within 14 days of delivery. Please contact us at firstname.lastname@example.org and include photos of your damaged item.
In the event that there is no availability of the item, a refund will be issued to you in the form of a promo code to be used within 30 days.
Customers will bear the return and exchange shipping cost. Promo code issued to the customer will be a deduction of the shipping cost. Please note that the promo code is for a one time use only. We encourage all packages to be sent back to us via registered postage as lost packages are not our responsibility.
Promo code can be used at anytime at the checkout before expiry. Please note that the balance of any unused credit or any difference in price on an exchange made for an item of a lesser value is not refundable.
Please ensure that you return items within 14 days of the date of your order's arrival. Returns outside this time frame will not be accepted.
All local orders will be processed and mailed out within 1-3 working days upon payment.
All local orders will be mailed via Singpost.
- Local Normal Postage- Flat rate of $1.00 per order with subsequent item at $1.00
Normal postages usually takes 3 to 7 working days from the shipped date, excluding weekends & public holidays.
Mermsical will not be held responsible for any lost mails. It is advised to opt for registered postage for your Mermail to arrive safely at your doorstep.
- Local Registered Postage: Flat rate at $2.50 per order with subsequent item at $1.00
Registered mails usually takes 1 to 3 working days from the shipped date, excluding weekends & public holidays.
Once your order has been processed and shipped, you will receive an email from us with your tracking number.
We are unable to do any refunds for any postage charges if you have consecutive orders.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment
We accept Credit/Debit payments through Stripe.
Protection and Care
To prevent tarnishing, please ensure that your gems do not come in direct contact with chemicals like perfume, hairspray, lotion, chlorine as well as sweat, water and oil.
It is also best to remove your jewelry before showering or cleaning. Chemicals in soap can cause a film to form, making it appear dull. The use of warm water is best when cleaning your jewelry.